Studio Manager, The Well

About Sweat and Tonic:

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's premium wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About the Role:

Reporting to the Director of Operations, the Studio Manager oversees Front of House (front desk), Back of House (cleaning/maintenance) operations and the Sweat Equity (energy exchange) programs for the location. The Studio Manager is responsible for inspiring and driving operational excellence, guest satisfaction, and team member experience. The Studio Manager is tasked with meeting or exceeding location profit targets through effective management of operational costs including labour, tools and supplies and cleaning supplies cost centres. A standard work week for this position is Wednesday - Sunday. 

The Studio Manager for The Well provides operational support and human resources to Reformd, a Lagree Studio by Sweat and Tonic also located at The Well. 

Primary Job Responsibilities:

Guest Experience & Service Standards

• Ensure all FOH team members are equipped to deliver an elevated, welcoming experience to guests.
• Deliver and maintain up to date training and reference materials. 
• Act as a point of escalation for any guest service issues, resolving them professionally and in alignment with Sweat and Tonic’s brand values.
• Monitor studio cleanliness and presentation to uphold premium standards throughout all spaces.

Operational Excellence

• Oversee daily studio operations to ensure smooth, efficient, and guest-ready environments at all times.
• Develop and implement SOPs for both FOH and BOH to ensure consistency, cleanliness, safety, and service standards.
• Manage shift coverage, time-off requests, and resolve last-minute staffing issues as needed.

Team Leadership & Development

• Lead, manage, and inspire the Front of House and Back of House teams to deliver exceptional guest experiences.
• Hire, train, coach, and schedule FOH and BOH team members to ensure high performance and engagement.
• Conduct regular performance management and provide constructive feedback for team development.
• Use leadership skills to manage company turnover rates. 

Cost Management

• Oversee ordering, stocking, and organization of FOH and BOH supplies, including towels, toiletries, and cleaning products.
• Lead monthly inventory counts for merchandise and operational supplies. 
• Continuously seek to minimise costs, working with an array of suppliers for the best possible price. 
• Meet weekly, monthly, quarterly and annual labour cost targets by tightly monitoring studio attendance and the team schedule. 

Merchandise

• Maximise sales through effective inventory management and merchandising standards. 
• Track and report COGS through effective inventory management. 

Health & Safety Compliance

• Ensure that all staff follow proper health, hygiene, and safety procedures.
• Perform regular studio walkthroughs and coordinate maintenance or repairs where needed.

Collaboration & Communication

• Serve as the bridge between the operations team and senior management, ensuring clear communication of studio needs, team concerns, and policy updates.
• Collaborate with other department leads (e.g. Events, F&B) to support cross-functional initiatives and studio events.

Reporting & Administration

• Perform team member onboarding.
• Report bi-weekly on payroll costs. 
• Track penalty refund rates and complimentary attendance ensuring adherence to policy. 
• Track attendance, staff performance, and incident reports.
• Contribute to operational planning, budgeting, and monthly reporting as required.

About You:

• Prior experience in a high-volume fitness environment is an asset. 
• Experience managing a team of 10 or more. 
• You thrive in the absence of a rigid schedule in a rapidly changing environment. 
• Fitness and wellness is a priority. 
• You work well in a fast-paced, high-demand environment. 
• You possess excellent critical thinking and analytical skills. 
• You take a hands-on, team-first approach to leadership. 
• You possess strong attention to detail. 

Compensation and Benefits:

• Base salary $65 - $75k per annum dependant on experience
• Enrollment in annual management bonus plan targetted at 10%
• HCSA $1.5k per annum
• 3 weeks annual vacation
• Extended health benefits
• Unlimited S&T membership for you and a loved one
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Top-up parental leave
• Up to $2,500 tuition reimbursement annually

Inclusion and Equal Opportunity Employment:

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

www.sweatandtonic.com