Tonic Spa Manager

About Sweat and Tonic:

Sweat, recover, connect: Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading boutique fitness and wellness hub, offering the widest collection of group fitness classes in Canada. From complimentary full-service amenities and unparalleled range of yoga, Pilates, HIIT and indoor cycling classes powered by top-of-the-line fitness equipment, custom-programmed lighting, immersive projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class experience with a hospitality approach. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, S&T has innovated and expanded their state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In spring 2023, S&T opened its first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and opened its second location at The Well in December 2023. S&T was the recipient of the 2023 Mariana Tek Lasting Community Award and 2023 ClassPass Best Studio Award, recognizing the commitment to innovation and excellence.

About the Role:

We are seeking an experienced Spa Manager to oversee the daily operations, team management, and guest experience at Tonic Spa. This role is ideal for a proactive leader with a strong background in scheduling, hiring, onboarding, training, and performance management while ensuring the seamless execution of spa services. The Spa Manager will play a pivotal role in maintaining operational excellence, staff development, and high service standards.

📌 This position requires evening, weekend, and holiday availability to align with spa operations and guest demand. Please ensure you can meet these requirements before applying.

This role will begin as part-time, with an opportunity to transition into a full-time leadership position as the business expands.

Primary Job Responsibilities

Team Leadership & Performance Management

• Lead, coach, and support a team of Wellness Concierges, Receptionists, Attendants and Practitioners to ensure exceptional service.
• Oversee hiring, onboarding, training, and development of new team members.
• Conduct performance evaluations, coaching sessions, and corrective action plans as needed.
• Foster a positive, high-performance culture with strong communication and accountability.

Scheduling & Operational Oversight

• Manage and optimize staff scheduling to ensure adequate coverage while balancing operational efficiency.
• Handle time-off requests, shift swaps, and last-minute coverage needs.
• Monitor daily spa operations, ensuring smooth execution of bookings and treatments.
• Uphold health, safety, and facility maintenance standards, ensuring a clean and welcoming spa environment.
• Coordinate with maintenance and housekeeping to address facility needs promptly.

Guest Experience & Service Excellence

• Lead by example in delivering a best-in-class guest experience.
• Act as a point of contact for guest inquiries, concerns, and feedback, resolving issues promptly.
• Maintain high service standards across all touchpoints, from reception to treatment rooms.

Business Growth & Sales Support

• Assist in driving service bookings, memberships, and retail sales through guest engagement and education.
• Implement strategies to increase utilization, guest retention, and revenue.
• Track and analyze key performance metrics, reporting insights to the Spa Director.

Strategic & Operational Execution

• Support the rollout and implementation of strategic and operational initiatives to improve efficiency, guest experience, and business growth.
• Collaborate with the Spa Director and leadership team to execute new services, policies, and procedural enhancements.
• Monitor the success of initiatives and provide ongoing feedback for refinement and improvement.
• Ensure that team members are properly trained and aligned with new initiatives, standards, and best practices.

Administrative & Financial Support

• Oversee inventory management and ordering of spa supplies and retail products.
• Support payroll tracking, reporting, and financial reconciliation as needed.
• Ensure compliance with spa policies, industry regulations, and company standards.
• Other “ad-hoc” duties necessary to make S&T successful (a.k.a “other duties as assigned”)

About You:

• 2+ years of spa, wellness, or hospitality management experience.
• Proven ability to hire, train, schedule, and lead teams in a service-focused environment.
• Strong understanding of spa operations, luxury hospitality, and guest experience standards.
• Proficiency in spa booking software (Mariana Tek Jane, or similar preferred).
• Highly organized, detail-oriented, and proactive in problem-solving.
• CPR, First Aid certification & Pool Operator Certifications (or willingness to obtain).

Compensation and Benefits:

• Performance incentive plans
• Comprehensive health benefits (FT)
• Unlimited S&T membership for you and a loved one
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Up to $2,500 tuition reimbursement annually
• Employee discounts on wellness services and retail products

Inclusion and Equal Opportunity Employment

We are an equal-opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.