Facilities Manager

About Sweat and Tonic:

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's premium wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About the Role:

The Facilities Manager plays a key role in delivering world-class guest experiences at Sweat and Tonic. This role provides efficient support to existing locations for mission-critical issues. The Facilities Manager manages all facility repair and maintenance directly, personally resolving issues and managing 3rd party maintenance contracts and one off-projects where appropriate.  You will provide full on-site operational support during handover and “dry-run” periods for new builds and major capital expense projects. This role requires thorough "hands-on" generalist experience in maintenance and repair and will be expected to use this on a regular basis. Priorty attention should be given to revenue generating assets and high-use amenities with with experience in exercise bike and treadmill repair preferable. You are responsible for advising and training operations teams to be self-sufficient in their repair and maintenance needs including sharing best-practices for upkeep and preventative maintenance work. You are responsible for maintaining accurate records, inventory controls and for implementing and adhering to a quarterly paint touch ups schedule. The Facilities Manager will directly manage and coordinate basic capital upgrade projects. Emergency responses, overnight and weekend work is required on an as-needed basis. 

Primary Job Responsibilities:

• Responsible for the optimization of the repair and maintenance program in all locations.
• Ensure the processes and systems are in place for store managers to maintain the look and feel of their stores in a timely manner.
• Manage the contact list for all vendors pertaining to repair and maintenance.
• Ensure each store has an adequate number of key vendors to call upon to maintain the look and feel of their store.
• Implement a program of preventative maintenance on staionary bikes. 
• After completion of a 3rd party training program, reduce downtime through efficient repair of stationary bikes. 
• Act as "first up" solution provider for all repair and maintenance issues. Train on-site teams to reduce reliance on the Facilities Manager.   
• Repair and maintenance 3rd party vendor management
• Ensure that preferred vendors have a competitive, negotiated rate and that their performance is monitored and meets business needs.
• Planned maintenance program procurement for existing and all new locations
• Manage a program of centralized maintenance including sourcing, contract negotiation and monitoring of performance.
• Responsible for the execution of a risk assessment program.
• Complete risk assessments in all locations each fiscal year.
• Report findings of each Risk Assessment in corporate strategy plan and develop a financial budget to address all immediate and imminent threats or risks.
• Upon completion of each Risk Assessment, an action plan to be developed. Ensure identified issues are actioned and completed.
• Complete annual Education seminars on effective methods that address “what to do when” a store is faced with a repair and mainenance issue.
• Responsible for location and regional leadership being educated on the primary repair and maintenance issues that a typical will face along with their potential solutions.
• When asked for assistance from a location manager, provide the necessary support for them to solve the issue they have swiftly and effectively.
• Respond to location inquiries, queries and requests for assistance as necessary.
• Complete any other task pertinent to the position as request by the Director of Construction.
• This includes the primary contact for 911 store issues. CRF/Capital projects as assigned.

About You:

• You have deep understanding of building operational systems. 
• You demonstrate a proactive approach to problem solving.
• You have excellent time management skills.
• You continuously contribute as an effective team member within the construction/expansion team.
• You are a team player invested in the success of the wider organisation.
• You are happy to teach others your well-honed skillset.
• You have a comprehensive understanding of commercial needs from an repair and maintenance perspective.
• You effectively communicate to continuously inform, educate and assist on all things pertaining to repair and maintenance and protecting brand image within the company’s portfolio.
• You can develop new and enhance existing programs that optimize the repair and maintenance and risk assessment programs.
• You have experience managing vendors including negotiating contracts and dispute resolution.
• You have a rounded skill set within the trade industry.  A range of carpentry, electrical, mechanical, plumbing, exercise equipment repair experience a strong asset. 
• You enjoy working longer hours in a fast-paced, high-volume environment.
• Interest in health and fitness is an asset.

Compensation and Benefits:

• Base salary $60 - $80k per annum dependant on experience
• Enrollment in annual management bonus plan targetted at 10%
• HCSA $1.5k per annum
• 3 weeks annual vacation
• Extended health benefits
• Unlimited S&T membership for you and a loved one
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Top-up parental leave
• Up to $2,500 tuition reimbursement annually

Inclusion and Equal Opportunity Employment:

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

www.sweatandtonic.com