Sweat and Tonic (S&T) is Toronto's most innovative and exciting boutique fitness and wellness hub, offering the widest collection of expertly programmed group fitness classes in Canada. S&T creates a curated, immersive fitness experience for sweat addicts to challenge their minds and bodies within a community that grows, succeeds, and celebrates together. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.
About the Role:
The Shift Supervisor will work every Saturday and Sunday. You must be avaialble from 12pm - 10:30pm Saturday and Sunday although actual start/end times may vary seasonally.
We are in search of a committed and enthusiastic part-time Shift Supervisor who is passionate about delivering exceptional guest services and can effectively execute in a busy environment. The shift supervisor possesses natural leadership skills and is a proactive individual who collaborates effectively with all team members. You will often be the most senior visible staff member on site at the weekend. As such, you are self-motvated, comfortable with resonsibility, you work well independently and without close supervision.
As a valued member of the Front of House team, you will lead by example, actively engaging with guests, fostering positive and lasting relationships within our community.
The Shift Supervisor has oversight of all aspects of the operation that immediately impact the guest experience. They have responsibility over front-of-house and back-of-house and are reponsible for the coordination and performance of all team members on shift. You excel at on-the-spot problem solving to ensure the smooth operation of all technological components that make up the in-person guest experience. You are eager to teach and guide others to success. The Shift Supervisor is highly trained in guest account administration and will apply skills on the phone, via email and in person. The Shift Supervisor is a skilled problem solver and can work with limited supervision to deliver smooth shifts during the busiest weekend periods and report issues for resolution through a nightly communication log. You can demonstrate a level of excellence in the resolution of difficult guest situations and are a source of trust and an example to others in this regard.
Shift Supervisors must display a level of natural comfort in challenging situations and will be trained in the safe de-escalation of situations of inventory loss management (theft) and challenging situations with members of the downtown community who find themselves tresspassing on Sweat and Tonic property.
Primary Job Responsibilities:
About You:
Compensation and Benefits:
Base salary $23 - $26/hour dependent on experience.
Inclusion and Equal Opportunity Employment:
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.