Tonic Spa Concierge Manager

About Sweat and Tonic

Sweat and Tonic (S&T) is Toronto's most innovative and exciting boutique fitness and wellness hub, offering the widest collection of expertly programmed Yoga, Pilates, HIIT, and Ride group fitness classes in Canada. We create a curated, immersive fitness experience for sweat enthusiasts to challenge their minds and bodies within a community that grows, succeeds, and celebrates together. With premium spa facilities, high-tech biohacking amenities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace, and event venue, inspires collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

Primary Job Responsibilities

• Ensure a first-class experience for every Tonic Spa guest that comes through the door
• Enure that operations are executed at the highest quality, and in a cost-effective way that aligns with S&T’s premium brand standards
• Take responsibility for hiring, training and retaining a team of 10 spa concierges and spa guides
• Manage a concierge and spa guide schedule which appropriately meets the demand of each shift
• Perform regualar formal and informal coaching sessions with your team
• Participate and contribute to the annual performance appraisal meetings for your team
• Manage the appointment book - proactively working days and weeks ahead to drive revenue and make daily decisions to maximise bookings
• Working as a team with practitioners, close sales on retail purchases of our skincare line
• Create and deliver a suite of concierge team SOPs ensuring that these remain up-to-date and well-communicated and consistently executed
• Plan inventory and purchase products for in-house use and for re sale
• Enforce all relevant health and safety and hygiene rules and ensure that the Spa remains compliant with all regulatory codes
• Report on monthly labour metrics
• Lead the spa team, fostering a collaborative coaching environment
• Become an expert in all modalities offered by Tonic Spa incuding touch therapies and biohacking technology. 
• Build relationships with Tonic Spa guests, including nuturing regular guests and Club Transcend members. 
• Find ways to continuously enhance the guest experience
• Other “ad-hoc” duties necessary to make S&T successful (a.k.a “other duties as assigned”)

About You

• Luxury spa/wellness brand experience and/or clinical experience mandatory
• A minimum of 3 years of experience in operations for a brand known for its client experience mandatory
• Experience building a staff schedule mandatory
• A love for wellness and spa experiences mandatory
• Additiional experience in a luxury spa, fitness, hospitality or retail environment is desirable
• Interest or background in "life sciences" desirable
• Practitioner qualification and experience in spa treatment delivery is desirable 
• Experience in a start-up environment is desirable
• Ability to demonstrate excellent leadership and people management skills
• Excellent communication skills
• Proven ability to operate effectively in high pressure environments with ambiguity and can demonstrate prior experience in strategic “pivots”
• Outstanding organizational skills
• Ability to problem solve, minimize risks and overcome obstacles
• Personally interested in health, fitness and wellness

Compensation & Benefits

• $60 - 65k base salary dependent on experience
• Comprehensive health benefits
• Unlimited S&T membership for you and a loved one
• Annual salary appraisal
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Top-up parental leave
• Up to $2,500 tuition reimbursement annually
  

Inclusion and Equal Opportunity Employment

We are an equal-opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

www.sweatandtonic.com