Front Desk Supervisor, REFORMD

Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. In our historic 3-storey facility, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience. Expert instructors design and lead up to 180 classes weekly. Premium café, spa and bar offerings recharge, recover and reignite. Creative lounge spaces support our social community and inspire collaboration and innovation.

REFORMD (By Sweat & Tonic) is Toronto’s newest premium Lagree Method studio—designed for high performance, high standards, and high energy. We’re seeking a professioinal, passionate and detail-driven Full-Time Front Desk Supervisor to lead our front-of-house team and deliver an exceptional guest experience from the moment clients walk through our doors. The front-desk supervisor is responsible for all front and back of house operations while on shift including managing the front desk team, opening/closing the facility and making sure a premium brand experience is delivered for all guests. As part of the Front of House team, you will assist guests and build positive and lasting relationships with our incredible community.

Overview of Duties:

• Assigned "keyholder" to open and close the facility.
• Lead daily "pre-shift" meetings - brief staff on the upcoming day and week, brief team members with later start times 1-1. 
• Lead the FOH and BOH shift teams to deliver premium brand experience on all shifts.
• Plan shifts, delegate operational duties to the rest of the team.
• Deliver guest services in line with standard operating procedure.
• Administrate account enquires via phone, email and in-person.
• The on-duty "go to" for guest recovery situations.
• Troubleshooting A/V issues in fitness studios.
• Report on shift daily through written communication log with management team.

The successful candidate will work approximately 30 scheduled hours per week. The candidate must have availability Monday - Friday from 6.00am - 2pm and on select evenings and weekends as required. 

Qualifications

• 1-2 years of customer service, administration, and/or hospitality experience with a premium brand.
• At least 1 year in a supervisory position leading a small team
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Self-motivated and team-oriented
• Personal interest in health and fitness a plus

Inclusion and Equal Opportunity Employment

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

To learn more about Sweat and Tonic:

Visit: www.sweatandtonic.com