Tonic Spa Receptionist

About Sweat and Tonic

Sweat and Tonic (S&T) is Toronto's most innovative and exciting boutique fitness and wellness hub, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and ride group fitness classes in Canada. S&T creates a curated, immersive fitness experience for sweat addicts to challenge their minds and bodies within a community that grows, succeeds, and celebrates together. With premium spa facilities, high-tech biohacking amenities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness and wellness industry.

About the Role:

We are in search of committed and enthusiastic part-time and full-time wellness enthusiasts to join our dynamic team in the role of Spa receptionnist at the new Tonic Spa, Wellness and Recovery Hub.The ideal candidate, is passionate about delivering exceptional guest experiences and can effectively execute in a busy environment. As a Tonic Spa Receptionist, you will be the face of our brand, providing outstanding customer service and support to our clients and practitioners. This role requires a high level of professionalism, excellent communication skills, and experience working in a health and wellness clinic or luxury spa. 

Responsibilities

• Welcome and greet guests warmly, ensuring they feel valued and cared for from their arrival to departure.
• Manage guest bookings and appointments across various channels, including phone, email, and in-person interactions.
• Facilitate check-ins, check-outs, and handle any inquiries, ensuring all aspects of the guest's digital and in-person experience are smooth.
• Actively promote spa services, contributing to revenue growth by upselling treatments and packages.
• Maintain a poised and professional demeanor in appearance, punctuality, and communication at all times.
• Ensure the reception and spa areas are clean, organized, and set up to create a luxurious and welcoming environment.
• Address guest feedback and concerns with professionalism, ensuring any issues are resolved promptly and to the guest’s satisfaction.
• Support with inventory management, record-keeping, insurance and direct billing and the coordination of practitioner schedules for efficient operations.
• Conduct spa tours for guests, introducing them to Tonic Spa’s state-of-the-art facilities and services.

About You:

• 1-3 years of experience in hotel/spa reception and or wellness clinic.
• Minimum of 3 years of experience working in customer service
• Proficient computer skills, including mandatory experience with spa/salon booking management software
• Excellent command of the English language; additional languages are an asset
• Strong sales and customer service skills
• Passionate about health & fitness 
• Flexibility to work evenings, weekends, and holidays as needed (a minimum of 2 shifts per week are required)

Compensation and Benefits:

• Competitive hourly rate + commissions
• Comprehensive health benefits (F/T associates)
• Annual wage appraisal 
• Unlimited S&T membership for you and a loved one
• Additional paid vacation day on your birthday
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Top-up parental leave
• Up to $2,500 tuition reimbursement annually (F/T employees)
• Employee discounts on wellness services and retail products.

Inclusion and Equal Opportunity Employment:

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.